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Email about License

June 26, 2019 - 1:48am #1

I have receive this email.  I am using Vuforia Unity for tutorial only. Not uploaded any APP that use Vuforia Framework and I receiving this email. 

Anyone can tell me what is this about ?


Hello Vuforia User,

Our records indicate that you have published an app using a free license intended for development purposes only (and therefore still includes the Vuforia watermark). Each published app requires its own paid Vuforia license.

Non-Compliant App(s): XXX

If you do not purchase the correct license by Friday June 28th, your application will be referred to the Vuforia Compliance Team for suspension. To see Vuforia’s licensing options and make your purchase please click here (you must be logged in to your developer account to complete your online license purchase).

Please note: If your app uses advanced functionality like Model Targets, is used as a product companion, or was created for a company that generates more than $10 million/year in revenue, you require a Vuforia Pro License. To obtain a Vuforia Pro License, please contact sales.

If you believe our records to be inaccurate, please reach out to us at


We appreciate your prompt attention to this matter and look forward to continuing to meet your business needs.

Best regards,

Vuforia Licensing Team

Email about License

October 21, 2019 - 5:30am #3

Hi @BDS,

I will check internally and update the thread.

Thank you.

Vuforia Engine Support

Email about License

October 16, 2019 - 7:30pm #2

Same Email received here with the following difference: "Non-Compliant App(s): D".  As we never uploaded any app named D, we believe this is an email sent by hackers pretending they are from Vuforia and trying to lead us clicking the links in the email. 

Please let us know if the email really came from Vuforia.  

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