Hey everyone! A handful of my users have reported that whenever they try to start the camera for target tracking in my app, what should be the camera feed is instead a black screen with garbled images on it. They've reinstalled the app and restarted their phones and the same issue always happens.
So far, only users on iOS devices have reported the issue, and those that have run into it see it also on their iPads in addition to their phones. It has been reported on iPhone 6 and newer, on devices with fully updated iOS. The app has been out for a few months and only recently have people begun reporting it. It's a small percentage of users, and I've been unable to reproduce it myself.
I've attached two images of what the users see. The first is a screenshot, and the second is a photograph of a phone. Any help is appreciated!