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Ground Plane fails on Pixel3, works on S8 and iOS

November 29, 2018 - 11:26am #1

Hello, 

 

We're building a cross-platform app utilizing Vuforia's Ground Plane.

 

Placement works on Samsung Galaxy S8, iOS, but fails on Pixel3. Just doesn't find it at all. ARCore is disabled.

 

Unity 2018.2.5f1

Vuforia 7.2.23

 

Updating is not an option, we tried several versions with a failure to build on Vuforia's end.

 

What could be the issue?

 

Thank you.

Ground Plane fails on Pixel3, works on S8 and iOS

May 14, 2019 - 2:48pm #5

Hello @williamqueenvz,

The issue is likely related to this: https://developer.vuforia.com/forum/unity/known-issues-unity-20191

Thanks,

Vuforia Engine Support

 

Ground Plane fails on Pixel3, works on S8 and iOS

May 14, 2019 - 9:54am #4

We are also having problems with Vuforia not opening camera on Pixel3, also with ground plane

edit: Unity 2019.1.2 Vuforia 8.1.7

Ground Plane fails on Pixel3, works on S8 and iOS

November 29, 2018 - 7:27pm #3

I see. Very well, then, but I would have preferred to see this stated more visibly on the Ground Plane doc.

Ground Plane fails on Pixel3, works on S8 and iOS

November 29, 2018 - 3:06pm #2

Hello,

The Samsung 8 has been calibrated for Vuforia VIO, but the Pixel 3 has not. Thus, the Pixel 3 does not appear in our list of Fusion supported devices:

https://library.vuforia.com/articles/Solution/vuforia-fusion-supported-devices.html

Both devices are supported by ARCore, so disabling ARCore has forced Vuforia Fusion to fall-back on the Samsung 8 to support Ground Plane, but will fail altogehter on the Pixel 3.

This article describes Vuforia Fusion: https://library.vuforia.com/content/vuforia-library/en/articles/Training/vuforia-fusion-article.html

Thanks,

Vuforia Engine Support

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