By luwessspelep07
on Sun, 08/22/2021 - 06:59
I made an AR app in Unity using Vuforia. When i run the app with my webcam or any other mobile devices everything works perfectly fine, but when I try to run it on my phone (Samsung S21+), everything loads but the AR camera is showing black screen. The problem only occurred on August 17, 2021 during the latest software update, it works on the Samsung S21+ before the said update. Hope someone knows how to fix it or it is just a vuforia issue that they need to fix themselves.
Are there any vuforia
Are there any vuforia developers here that can help with this problem?
Having the same issue here
Having the same issue here with samsung s21.
Using version 9.8.8
Hey there everyone,
Hey there everyone,
Thanks for pointing out the current issues with the Samsung S21+.
Hi Patrick,
Hi Patrick,
Yes the phone is Samsung Galaxy S21+ 5G (SM-G996B).
There was a samsung software update around the 17th of Aug, since then Vuforia AR Camera is showing black screen.
Previously it was running correctly in this phone no issue.
Sorry for the late reply, the
Sorry for the late reply, the issue started right after the samsung's os update.
Yes I am using the Samsung
Yes I am using the Samsung Galaxy S21+ 5G (SM-G996B), thankyou so much for acknowledging the said issues.
luwessspelep07, are you
luwessspelep07, are you running Vuforia Engine v9.8 or v10?
kkarta, is it possible that the ARCore or Google Play Services for AR were updated around the same time? We have seen similar issues with ARCore being updated.
kkarta, I will privately send
kkarta, I will privately send out an email with the core samples of v9.8.8 It would be great if you could build and test on device to see if the issues you're currently having still persist.
Sorry for the very late reply
Sorry for the very late reply. I am using the v9.8 of vuforia, thankyou in advance
Hey all,
Hey all,
where will I download the
where will I download the attached AR core?
I attached an image on the
I attached an image on the previous post highlighting which APK to choose. You can find the link also in the previous post highlighted as Github.
Kind regards,
Patrick Scheper
Technical Community Manager
I had the same problem on a
I had the same problem on a Samsung Galaxy S10, and manually installing Google_Play_Services_for_AR_1.26.0.apk solved it on that phone. But what's the solution for non-developer Android phones? Was this reported anywhere?
Hey Tobias,
Hey Tobias,