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Strange issue with Unity project on Android

Hello,

I face a  strange issue with my Unity project on Android. I do simple Model Target recognition projects with advanced 360 trained target. It works fine in the Unity player on PC and on some Android devices (Samsung Galaxy Note 10, Google Pixel C for example). But on other Android devices in doesn't recognize the target for some reason. Looks like engine is not getting initialized properly or so. I see camera background fine but target is not recognized. The most suspicious line in the log is

E/AR: VideoBackgroundConfig with screen size of zero received, skipping config step

I don't see this line on the devices which work fine.

What cat be an issue here and how to work around it ?

Android log is attached. 

Hi,

I see from the logs that you are using 8.5.8 with 2019.2.15.

The error identified is spot on, however I would expect for you to see a Black-screen based on the error. Could you please re-confirm the behavior? ( target is not recognized, video feed is good)

Serg675

Tue, 12/10/2019 - 16:42

In reply to by mcotora

Hi,

Unity's package manager says it is Vuforia 8.5.9.

I see video feed just fine but target is not recognized. 

mcotora

Wed, 12/11/2019 - 09:40

In reply to by Serg675

Hi,

ARCore is not required for MT. I was under the impression that an ARCore device was used. ( don't ask me why :) )

Serg675

Wed, 12/11/2019 - 15:24

In reply to by mcotora

Hi, 

It's surely not a license issue. The same APK works on the Pixel C just fine. And on a few other devices I have around. Including other Zebra model.

Serg675

Wed, 12/11/2019 - 15:44

In reply to by Serg675

Log is attached. Includes the app start, pointing at target and away and app quit. There is only one trackable event line in there

I/Unity: Trackable QLn320 NO_POSE -- UNKNOWN

Nothing more.

Attachment