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Unable to find Download all Database

October 21, 2017 - 4:15am #1

Hi, 

I'm just very new to Vuforia and started exploring Vuforia 6.5. I'm on Develop license and using Unity 2017.2 on Macbook.

I see in a lot of videos that people have the button "Download Database" (see attachment 1), but mine doesn't have (attachment 2).

What should I do to have the database downloaded or is this a bug in the new version? (Inspecting the HTML code, I see the button is still available but haven't tried out to make it work yet).

Could anyone help in this case?

Thanks!

Long

AttachmentSize
Image icon Screen Shot 2017-10-21 at 17.58.55.png168.42 KB
Image icon Screen Shot 2017-10-21 at 18.11.33.png155.87 KB
phamnamlong
Joined:
October 9, 2017
Posts: 2
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Unable to find Download all Database

February 18, 2019 - 3:27pm #4

Hello @ramupixels,

There was an issue over the weekend that was mitigated today. Please update this thread if you continue to see these failures.

If you continue to have an issue, please provide the device database name in the Target Manager so that we can further review our logs.

Thanks,

Vuforia Engine Support

medabit
Joined:
February 26, 2016
Posts: 2844
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Unable to find Download all Database

February 17, 2019 - 11:28pm #3

I'm not able to download the image target database from the vuforia site 

 

it is showing error like this 

 

"It is taking too long to create the database. Please try again. If the problem continues, search for the issue in the forums."

AttachmentSize
Image icon Screen Shot 2019-02-18 at 12.58.03 PM.png68.59 KB
ramupixels
Joined:
December 3, 2018
Posts: 4
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Unable to find Download all Database

October 23, 2017 - 10:12am #2

Hello Long,

It looks like you created a Cloud Database in your second screenshot. You cannot download this, but instead access it in your app by adding your access keys. If you want to download your database, you'll need to create a Device Database instead.

Thanks,

-Vuforia Support

Strasza
Joined:
June 13, 2017
Posts: 1717
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