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[Vuforia 7.0.36 + Unity3D 2017.3.0f2] Cloud Reco - Bad frame error

December 8, 2017 - 7:47pm #1

Vuforia 7.0.36

Unity3D 2017.3.0f2 64 bit

Windows 10 64bit

 

Upgraded project from 2017.2.0 to 2017.3 and cloud recognition is no longer working in Unity editor on Windows and Mac. After 30 seconds, the following error is repeatedly printed into the console:

Cloud Reco update error: UPDATE_ERROR_BAD_FRAME_QUALITY

UnityEngine.Debug:Log(Object)

CloudRecoEventHandler:OnUpdateError(UpdateState) (at Assets/Scripts/Vuforia/CloudRecoEventHandler.cs:103)

Vuforia.CloudRecoBehaviour:Update()

 

However, it is working on an Android and iOS.

 

Attempted the following:

- Restarting Unity

- Switching camera usb port

- Reimporting Vuforia

- Creating an empty scene, importing AR Camera and configuring Cloud Reco

 

[Vuforia 7.0.36 + Unity3D 2017.3.0f2] Cloud Reco - Bad frame error

December 28, 2017 - 9:40am #3

Hello,

This is a known issue in Playmode for Vuforia 7 that is being addressed. As you mentioned, it does not affect devices. I will provide an update when this is fixed.

Apologies for the inconvenience,

Vuforia Support

[Vuforia 7.0.36 + Unity3D 2017.3.0f2] Cloud Reco - Bad frame error

December 28, 2017 - 9:18am #2

i also facing the same problem !! using 2017.3.0f3 

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