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Vuforia Cloud URL down?

March 8, 2020 - 4:44am #1

Did Vuforia Cloud change its url? I keep getting this NSErrorFailingURLKey error on iOS... 

Using vuforia -8-6-10 with Unity 2019.2.18f1 

 

2020-03-08 04:38:18.148265-0700 cartoonvufpol[20246:4276299] Task <F2E49E7B-D1E9-42AD-9E1C-EA08984ADEEF>.<1> finished with error [-1003] Error Domain=NSURLErrorDomain Code=-1003 "A server with the specified hostname could not be found." UserInfo={_kCFStreamErrorCodeKey=8, NSUnderlyingError=0x282b95d10 {Error Domain=kCFErrorDomainCFNetwork Code=-1003 "(null)" UserInfo={_kCFStreamErrorCodeKey=8, _kCFStreamErrorDomainKey=12}}, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <F2E49E7B-D1E9-42AD-9E1C-EA08984ADEEF>.<1>, _NSURLErrorRelatedURLSessionTaskErrorKey=(

    "LocalDataTask <F2E49E7B-D1E9-42AD-9E1C-EA08984ADEEF>.<1>"

), NSLocalizedDescription=A server with the specified hostname could not be found., NSErrorFailingURLStringKey=https://an-dev1.qcarsdk.com/arws/config/reco, NSErrorFailingURLKey=https://an-dev1.qcarsdk.com/arws/config/reco, _kCFStreamErrorDomainKey=12}

 

The url also doesn't seem to work https://an-dev1.qcarsdk.com/arws/config/reco

Vuforia Cloud URL down?

March 9, 2020 - 1:57pm #5

mcotora wrote:

Hi,

I checked and we didn't have any outages. Are you still encountering this issue?

If yes, could you please provide the unity project for review?

Thank you.

 

Sent u a msg! 

Issue still occurs. Testing on an iPhone 11 Pro Max that has working internet both wifi and LTE. 

I don't get the offline error, just server is down... is the right server address being used? I have manually checked the server address for qcarsdk and it doesn't work? 

Vuforia Cloud URL down?

March 9, 2020 - 1:55pm #4

Do you know if CloudReco works in Unity editor? 

This link still doesn't work in the browser... https://an-dev1.qcarsdk.com/arws/config/reco 

Vuforia Cloud URL down?

March 9, 2020 - 8:26am #3

Hi,

I checked and we didn't have any outages. Are you still encountering this issue?

If yes, could you please provide the unity project for review?

Thank you.

 

Vuforia Cloud URL down?

March 9, 2020 - 1:54am #2

Hi,

I am not aware of any changes, starting the cloud reco scene from the Core samples resulted in a different error with a different url not being able to be found.

NSLocalizedDescription=The Internet connection appears to be offline., NSErrorFailingURLStringKey=https://usageservice.prod.vuforia.com/v2/venm, NSErrorFailingURLKey=https://usageservice.prod.vuforia.com/v2/venm, _kCFStreamErrorDomainKey=1}

I am checking internally and will come back with an update.

Thank you.

Vuforia Engine Support

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