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vuforia License Manager status suspended

April 25, 2018 - 12:30am #1

Hi...

I purchased vuforia license befor 2 months.But i recently it shows suspended status.Plz help me to get rid of this problem.

kindly see the below screenshot also.

Thanking you,

Eureka.

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Image icon Suspended.PNG33.38 KB

Double Billing in one month

October 21, 2021 - 10:02pm #5

I have submitted a complaint ticket up to 3 times and only received an email from the bot, there is absolutely no response from your team then where should I complain?

vuforia License Manager status suspended

October 21, 2021 - 2:00pm #4

Hello @diskominfos2020,

This is a technical support forum. Thus, we are unable to assist you here.

To protect your privacy, I suggest you reach out to our billing team via the following form with the same details provided here: https://developer.vuforia.com/support/contact/billing

Thanks,

Vuforia Engine Support

vuforia License Manager status suspended

October 20, 2021 - 11:36pm #3

hi, I currently subscribe to Vuforia Cloud Services for several months. But why for this month (October 2021), I get a double bill. First, October 15 has made the payment and confirmed success. But in the same month (October 2021) another bill occurred on October 18, and fortunately the status failed because my cc limit was not sufficient. of course if the double payout was successful it would be a loss for me.

And every proof of payment is successful I always get info like this.

"Thank you for the Mandiri Credit Card transaction with the final number XXXX8252 on 15-10-2021 17:09:21 at VUFORIA SERVICES BOS in the amount of USD198.00.

If you don't make a transaction, please call Mandiri call 14000".

and I got this on October 15, 2021, which means my October bill has been paid.

So please help, why is there a double bill, please reply.

vuforia License Manager status suspended

April 25, 2018 - 8:41am #2

Hello EurekaDM,

Please fill out the following form to get a resolution for this issue: https://developer.vuforia.com/support/contact/billing

Thanks,

Vuforia Support

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