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Vuforia not cancel license

November 20, 2019 - 3:46am #1

Hi everyone,

 

I upgrade my dev license to basic license a month ago. But then i don't need license and want to cancel, but there is no cancel button anywhere. I searched in internet and found https://library.vuforia.com/articles/Training/Vuforia-License-Manager, I checked but again no cancel button anywhere.



just "change plan" button exist and it says "
If changes are required for your plan, you must submit a support request.". I write down my problem and received "We've received your inquiry! A representative from our team will contact you within the next 72-hours via email or phone." I send mail many times and 2 weeks passed, and team not contact with me! 



I checked my account today and vuforia charged $504 yearly. And in the "
https://developer.vuforia.com/legal/vuforia-developer-agreement" it says "You may cancel a License at any time". But there is not have this option! 



have you experienced this problem before? Can you help?

 

 

Vuforia not cancel license

November 22, 2019 - 1:54am #2

Hi,

I've escalated your request internally.

Apologies for created inconvenience.

Thank you for your understanding.

Vuforia Engine Support

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