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Vuforia not cancel license

November 20, 2019 - 3:46am #1

Hi everyone,

 

I upgrade my dev license to basic license a month ago. But then i don't need license and want to cancel, but there is no cancel button anywhere. I searched in internet and found https://library.vuforia.com/articles/Training/Vuforia-License-Manager, I checked but again no cancel button anywhere.



just "change plan" button exist and it says "If changes are required for your plan, you must submit a support request.". I write down my problem and received "We've received your inquiry! A representative from our team will contact you within the next 72-hours via email or phone." I send mail many times and 2 weeks passed, and team not contact with me! 



I checked my account today and vuforia charged $504 yearly. And in the "https://developer.vuforia.com/legal/vuforia-developer-agreement" it says "You may cancel a License at any time". But there is not have this option! 



have you experienced this problem before? Can you help?

 

 

emrergbkod
Joined:
June 27, 2018
Posts: 1
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Vuforia not cancel license

July 15, 2021 - 12:41pm #6

Hello @curatAR69,

I see that you opened the ticket on 7/14/2021, and the license management team responded the next day. Here is a summary of that response:

Quote:

We do not have the option to suspend the licenses at the customer request.

In your case we recommend you to cancel yourself the license and to re-purchase a license when needed that would be available the same day of purchase.

Apologies for any inconvenience.

Thanks,

Vuforia Engine Support

medabit
Joined:
February 26, 2016
Posts: 2704
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Vuforia not cancel license

July 15, 2021 - 8:36am #5

No one responds or acknowledge our submission to this portal, we have a ticket number but that doesn't stop anyone from eating into the time rather than stop service as intended.

Ticket#15973810

curatAR69
Joined:
December 2, 2020
Posts: 1
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Vuforia not cancel license

January 12, 2021 - 12:18am #4

Hi @tjaksgh,

Please contact the Billing team under: https://developer.vuforia.com/support/contact/billing.

Thank you.

Vuforia Engine Support

 

mcotora
Joined:
March 15, 2019
Posts: 1675
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Vuforia not cancel license

January 11, 2021 - 9:43pm #3

Hi.

I'm struggling with same problem. 

Can you help me too? 

There is no cancel subscription button.

Hope you reply this. 

 

I want to stop the payment.

Thanks.

tjaksgh
Joined:
April 13, 2017
Posts: 1
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Vuforia not cancel license

November 22, 2019 - 1:54am #2

Hi,

I've escalated your request internally.

Apologies for created inconvenience.

Thank you for your understanding.

Vuforia Engine Support

mcotora
Joined:
March 15, 2019
Posts: 1675
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