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Vuforia not cancel license

By emrergbkod on Wed, 11/20/2019 - 11:46

Hi everyone,  

I upgrade my dev license to basic license a month ago. But then i don't need license and want to cancel, but there is no cancel button anywhere. I searched in internet and found https://library.vuforia.com/articles/Training/Vuforia-License-Manager, I checked but again no cancel button anywhere. just "change plan" button exist and it says "If changes are required for your plan, you must submit a support request.". I write down my problem and received "We've received your inquiry! A representative from our team will contact you within the next 72-hours via email or phone." I send mail many times and 2 weeks passed, and team not contact with me!  I checked my account today and vuforia charged $504 yearly. And in the "https://developer.vuforia.com/legal/vuforia-developer-agreement" it says "You may cancel a License at any time". But there is not have this option!  have you experienced this problem before? Can you help?  

 

Hi,

I've escalated your request internally.

Apologies for created inconvenience.

Thank you for your understanding.

Vuforia Engine Support

tjaksgh

Tue, 01/12/2021 - 05:43

Permalink

Hi.

I'm struggling with same problem. 

Can you help me too? 

There is no cancel subscription button.

Hope you reply this. 

 

I want to stop the payment.

Thanks.

mcotora

Tue, 01/12/2021 - 08:18

Permalink

Hi @tjaksgh,

Please contact the Billing team under: https://developer.vuforia.com/support/contact/billing.

Thank you.

Vuforia Engine Support

 

No one responds or acknowledge our submission to this portal, we have a ticket number but that doesn't stop anyone from eating into the time rather than stop service as intended. Ticket#15973810

Hello @curatAR69,

I see that you opened the ticket on 7/14/2021, and the license management team responded the next day. Here is a summary of that response:

[quote]

We do not have the option to suspend the licenses at the customer request.