As the vuforia support was unable to re-activate an expired licence, we had to get a new licence for our AR app. Unfortunately the created VuMarks with this licence look different than the previous ones. This is a huge problem for us, because literally hundreds of these markers (50 different ones) are currently in use at our customers.
Is there any way to make the markers of the new licence look like the old ones?
BTW: Contacting Vuforia support is real nightmare.
- Messages sent through the "messages" part in the backend are never answered. And it's totally unclear what you can type into the "to" field.
- Mails to firstname.lastname@example.org bounce unless the topic contains a reference number for an open ticket
- And even if i sent an email to email@example.com with a reference number, it remains unanswered most of the time.
What's the most reliable way to contact support?