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Create identical VuMarks with different licences

November 28, 2021 - 11:48pm #1
Topic solved

As the vuforia support was unable to re-activate an expired licence, we had to get a new licence for our AR app. Unfortunately the created VuMarks with this licence look different than the previous ones. This is a huge problem for us, because literally hundreds of these markers (50 different ones) are currently in use at our customers.

Is there any way to make the markers of the new licence look like the old ones?

 

BTW: Contacting Vuforia support is real nightmare.

- Messages sent through the "messages" part in the backend are never answered. And it's totally unclear what you can type into the "to" field.

- Mails to vuforia-support@ptc.com bounce unless the topic contains a reference number for an open ticket

- And even if i sent an email to vuforia-support@ptc.com with a reference number, it remains unanswered most of the time.

What's the most reliable way to contact support?

 

Thanks.

 

Create identical VuMarks with different licences

December 13, 2021 - 11:24pm #3

Just an update. I got in contact with medabit, and him and the support team went out of their way to find a solution for me. That was very much appreciated and basically saved my bacon :)

 

As people usually only write when they're unhappy and want to rant, i wanted to take this opportunity to thank them for their efforts. THANKS!

Create identical VuMarks with different licences

November 30, 2021 - 9:04am #2

Hello,

I've sent you a DM to look more closely into your issue. Please respond with those instructions.

Thanks,

Vuforia Engine Support

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