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Vumark Upload Fails but passes design guideline scripts

By LiTM on Fri, 11/23/2018 - 07:16

Hi there,

I wish the Vumark upload was more friendly.  I have a vumark that passes all the tests, but when the svg is uploaded all I get is "Failed".

I have used this design successfully in the past, and this is just a minor tweak of that design.

I created a completely new account, license key, and database to make sure I'm not exceeding any licensed limits.

I've kept the layers in the identical order to how the script creates them (even though that's not a user friendly order)

I'd be very grateful for any help with this, it's INCREDIBLY frustrating not to get any help with errors.

Scott

PS In case it makes any difference I'm using the lates Illustrator CC 2019.  When this last worked for me it was using Illustrator CC 2015, which I no longer have access to?

 

 

Hello,

Would you be willing to share the SVG file that you attempted to upload to the portal? If you don't want to attach here, please DM me a link.

Thanks,

Vuforia Engine Support

HI,

Did this ever get resolved as I am experiencing the same error.

Design passes in Illustrator cc 2019 but on upload get a failed status.

medabit

Mon, 02/18/2019 - 23:47

Permalink

Hello @colkel,

Apologies for the inconvenience. We will continue to improve the VuMark Design to help identify failures before uploading to the portal.

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