Description of the issue:
How to report a device issue
When reporting a device-specific or device-related issue in this Forum, please provide a thorough description of the issue and as many details as possible on the specific device in question and the context in which the issue can be reproduced, and in particular:
Problem deploying Vuforia on Surface Pro 4
I am trying to deploy a Vuforia app on UWP device (ie surface Pro 4).
I follow the instruction from this link
I build a UWP app from Unity and then build an executable file from visual studio 2019 v 16.9.2
Green/Magenta artifacts on Vuforia screen
An user of my app is complaining about green/magenta artifacts on screen.
I can't reproduce this error on my device, and I have no other reports of the same error.
Can someone provide me information about this?
On this project, I used Vuforia 9.8.8 in Unity 2020.3.1f1.
The user device is an Motorola Moto e65 (Android 9; Kernel 4.9.117+; version PTBS29.401-58-7; screen 280 DPI 1560x720; native plataform armeabi-v7a,armeabi,arm64-v8a; OpenGL ES 3.2).
I've attached an image of the error on the post.
Blue filter on poco X3
Hi im having a problem with the AR camera on my device. I tried other mobiles and they work just fine. Only sometimes when i activate the AR camera in this device all looks blueish instead the normal colours as if it haves a blue filter. I though maybe it is a compatibility problem or an issue with 18:9 cameras? I will try to get a screenshot.
Device: is a poco X3 NFC model M2007J20CT
Vuforia version: the problem is in Unity Android SDK
Device orientation: portrait
Camera: back camera
Is Samsung Galaxy Tab S7 compatible with Area Targets etc?
Has anyone tested if the Samsung Galaxy Tab S7 or S7+ were compatible with Vuforia's advanced features such as Area Targets, Ground Plane and Device Tracker?
I can see the Galaxy Tab S6 in the list of recommended devices here : https://library.vuforia.com/platform-support/vuforia-engine-recommended-devices.html whereas the S7, which was released after the S6 is not in the list.
Thanks in advance for any reply
For a customized built android-based ar headset, what is the process to start Vuforia VISLAM calibration and service charge
For a customized built android-based ar headset, what is the process to start Vuforia VISLAM calibration by Vuforia?
For a android device, what is the hardware requirement for Vuforia VISLAM? Such as camera quanity: single or dual and recommended resolution, accelerometer, gyroscope and etc.
In addition, what is service charge for Vuforia VISLAM calibration per device model?
Web Cam screen is squashed during Play mode
Hi, during the simulation of my project I have tried to change the resolution in the upper pop up where it was selected Free Aspect at the beginning. The problem now is that my web cam in Play Mode has two big black banners that compress the video. How can I stretch back again the display? I also tried to manually define a webcam profle, but as I start Unity the .xlm file goes back to its initial version (I see it thanks to the last change date), indeed when I open it there is no the chage I made before. Thank you for the help!
Samsung Galaxy Tab S7 supported via Vuforia Fusion
i just want to be sure whether Samsung Galaxy Tab S7 is supported via Vuforia Fusion or not?
I know it's on the list of ARCore supported devices, but it's not listed on Vuforia Fusion Supported Device list.
Thank you in advance.
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