I can't buy a basic license

October 24, 2021 - 10:32pm #1

We have developed an application on vuforia. We need a Basic license for the release. We are from Russia and cannot buy a license through the website, the payment does not pass. We wrote in https://vuforia.com/contact/pricinginqury but no one answered us. Help us with the purchase of a Basic license.

Log in or register to post comments

Pro license for non commercial use

SDK 10.0
October 24, 2021 - 9:23am #1


I need to release an app for an art show that uses Advanced Model Targets. How do I get the pro license? This is very time sensitive as I have to release it to the app stores very very soon. Is there any way to get a pro license quickly? And also is it possible to pay month by month? I am an independent developer and the app is not being used as a product but only as a vehicle for an artwork. This is non commercial use.

Please is there anyway to achieve this? Thank you for all help!

Log in or register to post comments

Double BIlling in One Month

October 20, 2021 - 11:41pm #1

hi, I currently subscribe to Vuforia Cloud Services for several months. But why for this month (October 2021), I get a double bill. First, October 15 has made the payment and confirmed success. But in the same month (October 2021) another bill occurred on October 18, and fortunately the status failed because my cc limit was not sufficient. of course if the double payout was successful it would be a loss for me.

Log in or register to post comments

Can not update payment method and my license is expired

October 1, 2021 - 11:54am #1



I cannot update my payment method and my license is expired. I have an app that is not working and people are waiting. 


I've been trying to get in contact with you with no respons. This is urgent!


Kind regards


Log in or register to post comments

Device Initialization

September 23, 2021 - 12:50am #1


How often does "Device Initialization" update?

The state seems not updated immediately.


And is the Monthly Basis starts from 1st day?

Thanks a lot.

Log in or register to post comments

Getting Pro License information

September 20, 2021 - 6:17am #1



judging from the other forum-posts it seems, the only way to get a contact to the sales team is to write a post myself :)

I´ve filled out the contactform multiple times, but don´t get any feedback. I need a quote for a pro-license for one of my clients.

Please forward my mail-adress to the sales-team:

Log in or register to post comments

I can't get the Vuforia Engine license key

September 3, 2021 - 7:13am #1

We've purchased a Vuforia Engine license for our app, but I can't get the key to upgrade in our app. How shall we proceed?

Log in or register to post comments

License has been suspended,No Response!!

July 25, 2021 - 5:23am #1


Our license has been marked as suspended because of outdated credit card payment info, Firstly, its not overdue yet, only because the outdated credit card info and the vuforia auto-renew system tried a couple of times? Secondly, after we have updated credit card info, there is no useful response. Still black screen and suspended.Our app has stopped running for almost four days, now what?????

Log in or register to post comments

Cannot purchase a new license

July 20, 2021 - 5:53pm #1

I'm unable to purchase a new Basic + Cloud license. I asked if a cancelled (but not deleted) license can be renewed, and Jacky Ding responded via email saying that I'll need to purchase a new one. Fine. I go to the Pricing page, click 'Buy', and click 'Confirm' in the pop-up that appears. A new tab opens and takes me back to the Pricing page.

I asked Jacky about it, and his response, to me saying the Pricing page was broken, was "Most of our customers purchase new licenses via our Pricing page".

Log in or register to post comments

License Expired + Need Renewal

July 9, 2021 - 6:34am #1

Like many of you here, I am trying to get the license renewed for my application. It has been several days with no response and I've sent multiple e-mails to no avail.

Here is my most recent case number: 15968133. Here is my old case number: 15965342

Log in or register to post comments