Vuforia 4.0 licensing discussion

February 26, 2015 - 2:00pm #1

Thanks for all of your detailed feedback. We’re reading every post and we hear you. Stay tuned for updates.

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Vuforia Watermark

January 15, 2020 - 10:23am #1

I have the Vuforia Pro License. However the watermark is on my app. How do I remove the watermark? Also, How do I check the type of license that I have?

Your prompt answer would be greatly appreciated.



Jamaica Information Service 

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Please recover a license that was accidentally revoked

January 9, 2020 - 8:50pm #1

Hello team,

My license status expired on January 8, 2020.

My license is to continue until January 14, 2021.

Can you activate as soon as possible?

The following comment has been received from Mari at renewal sales dept in Japan.

Their license "AR Vuforia Engine Consumer App-Enterprise" will be renewed until January 14, 2021.

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Licencing and purchasing

January 9, 2020 - 7:54am #1


I've been trying to contact customer support for weeks now, delaying the product day after day. I have sent multiple requests with questions:

If monthly payment is possible? If not, isn't the pricing very misleading?
Is it possible to receive a bill and pay it through the bank? Our number is simply not going through, even if it is verified by the bank.

I hope to hear from someone soon, thanks!!

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Licence Key Encryption

January 6, 2020 - 8:19am #1


I just purchased a new license key and I'm planning to publish my app, but I've seen that you recommend to encrypt license key before publishing andeven  provide a link to an article that is supposed to explain this topic in details. Unfortunately there is no information provided how to encrypt/decrypt the key, just a note that we should do it.

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License pricing options

December 23, 2019 - 12:13pm #1

Dear Sir/Madam,


I would like to know more about basic license pricing options. Here are my questions:

  1. Is it possible to pay monthly?
  2. Is there a discount system ex. if we would buy license for second year, etc. ?
  3. If app is free on Google Play does the same rates apply?


Best regards,



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What license should i Get?

December 14, 2019 - 7:48am #1

If i want to make multiple custom simple apps which license should i get? example: can i make custom AR photo album for friend A. Then make custom photo album AR for friend B. and custom photo album AR for friend C and so on. is this allowed in basic? 


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suspension lift

December 13, 2019 - 12:28pm #1

I've purchased the licence which is limited to 1000 recos, when in development mode we will use Reco quite often until the project is working 100% currently was at the pointy end of completing the scan using my network team to build an application/server library./dashboard unfortunately haven't been able to nail the issue as of yet however now have suspension lock.

could I please have a representative to contact me to assist as right now i'm unable to move forward with the project we had to put it on hold.

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Device Database Info & Reco Limit

December 5, 2019 - 10:43pm #1



I am creating an app where i am creating 100 device database

each database contain 200 images

so total 200x100 = 20000 images

When my app user scan, we check in only 1 database at a time based on user selection out of 100 database (it means at a particular point only single database of 200 images load)

So i am planning to go for Basic Plan

My queries:

1. is there any limit on database creation in single Basic Plan account

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Contact Sales Form Broken?

November 21, 2019 - 11:47pm #1

I've been trying to contact the sales team through the following form link, but each time I submit it I get taken to an error page with a notification that a System Administrator has been notified: 

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