Classic License

September 5, 2022 - 12:56am #1

Hi, I have a classic license, but now cannot see in license manager which features I can use with it.


Topic locked

how to remove the watermark with an old version of vuforia but a recent license key?

April 27, 2022 - 2:30am #2

Hello Vuforia

I am French so sorry for my approximate English.

I'm working on a project using version 8.0.10 of your SDK to be able to use selfie mode. Mode that you removed after this version of your SDK. This functionality is essential for the project of one of my clients. I am currently working under Unity version 2018.3.4 and I created a basic license on 02/01/2022 for the project.

Topic locked

No one responds from PTC support for almost a month

January 1, 2022 - 8:10am #2
Topic solved

Hello, since tracking Area Target has apparently become a paid function, I need to purchase a PRO license. But when I tried to contact to provide a price, no one answered me for a month. I submitted a feedback form every week. And so far no one has contacted me.

Could you please speed up this process?

Topic locked

I want to buy a license but nobody contact me

December 16, 2021 - 1:58am #2


I want to buy a license for the company I'm working but nobody contact me. It's the second day on the row that I complete the form and wait for someone to chat with me. For sure, you should make it easier for someone to contact you. Please help


Topic locked

Paid license but can't get rid of Vuforia Watermark

December 6, 2021 - 7:38pm #10

We've published a App using AR target frames and a paid license. The Vuforia watermark, Pan type basic, is still showing. How do we get rid of it? 

We added in the license key and it's still there or is there a build setting that needs to be checked? Cheers!

Topic locked

Licence confusion

November 29, 2021 - 3:59am #2


We need to update an app that was developed about 2 years ago using Vuforia engine 8.3.8.

The licence we used was not free, but i can't remember its exact name, in the licence backend it's listed as "Basic (legacy)"

We use image targets and VuMarks only.


Now i created a new Basic licence, and created new marker databases, and updated the licence key in the (Unity) app.

This works, but the app shows the Vuforia watermark.



Topic locked

Vuforia price Suggestion

October 30, 2021 - 3:38am #2
Topic solved

Just a bit confuse...
I have an application for. My new startUp... Which is I am not sure will. Grow or not... Hope
For good.. May God Help me....
I want to ask I have application with 50 images targets and want to. Make it live on
Playstorw and App store..
Which liscense will he good??
Will basic work for me or not??
Please guide me... I want to make it live in a week or two...
Looking forward to your response

Topic locked

I can't buy a basic license

October 24, 2021 - 10:32pm #2

We have developed an application on vuforia. We need a Basic license for the release. We are from Russia and cannot buy a license through the website, the payment does not pass. We wrote in but no one answered us. Help us with the purchase of a Basic license.

Topic locked

Pro license for non commercial use

October 24, 2021 - 9:23am #2


I need to release an app for an art show that uses Advanced Model Targets. How do I get the pro license? This is very time sensitive as I have to release it to the app stores very very soon. Is there any way to get a pro license quickly? And also is it possible to pay month by month? I am an independent developer and the app is not being used as a product but only as a vehicle for an artwork. This is non commercial use.

Please is there anyway to achieve this? Thank you for all help!

Topic locked

Double BIlling in One Month

October 20, 2021 - 11:41pm #2

hi, I currently subscribe to Vuforia Cloud Services for several months. But why for this month (October 2021), I get a double bill. First, October 15 has made the payment and confirmed success. But in the same month (October 2021) another bill occurred on October 18, and fortunately the status failed because my cc limit was not sufficient. of course if the double payout was successful it would be a loss for me.

Topic locked