Vuforia 4.0 licensing discussion

February 26, 2015 - 2:00pm #86

Thanks for all of your detailed feedback. We’re reading every post and we hear you. Stay tuned for updates.

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Please help resolve my issue: License Suspended

March 10, 2020 - 8:56am #2

Hi Vuforia Team, 

Case #15281972

I have been trying to get this issue resolved for the past 3 weeks. I have contacted you guys several times through the billing contact page stating the issue, got an email response back, and every time I try to reply through email it bounces back. I have selected reply and reply all to respond and I still get the same result the email bounces back. 

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VWS API calls

March 2, 2020 - 5:20am #6

It is written here

100,000 VWS API calls per day are allowed.

How to get more than 100K?

Your support team does not respond to requests through the form on the site.

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Vuforia no license found

February 19, 2020 - 8:43pm #2

Hello! I'm very new to Vuforia and I'm wondering why isn't my license working? I've put the license in the app license key section but when I try test run in Unity it says that theres no license found.

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What 'plan' is most suitable if developing work for Hospital use?

February 19, 2020 - 9:28am #4

Lets say in some point in the future, I work with Hospitals to use my AR Vuforia projects for Medical Health use, and in clinical settings, I obviously have to pay Vuforia for this with the plans.

But what is the most appropriate plan I would need to use? ATM I think the 'Basic' plan is the most suitable..



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What will happen to the Cloud Database when unsubscribing (Basic + Cloud)?

February 14, 2020 - 3:18am #2

*I use google translator.

Hi, I have a question. If I buy a subscription (Basic + Cloud) $99/mo and I will pay it every month for 6 months.

And in my cloud database there will be 500-700 Target images of my users.

If I stop paying for the subscription, then the user will not be able to access?

Or will the cloud base remain operational?

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Pricing License

January 21, 2020 - 5:29am #2

Your information on pricing is a little confusing and vague to say the least.

We are looking at an app that has a very limited user time usage - one weekend to be exact.

So can we purchase the Basic + Cloud package for one month only ?

The Basic package states that it can only be purchased annually, is this also the case for the Basic + Cloud which doesn't state that it's billed annually.


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Vuforia Watermark

January 15, 2020 - 10:23am #2

I have the Vuforia Pro License. However the watermark is on my app. How do I remove the watermark? Also, How do I check the type of license that I have?

Your prompt answer would be greatly appreciated.



Jamaica Information Service 

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Please recover a license that was accidentally revoked

January 9, 2020 - 8:50pm #3

Hello team,

My license status expired on January 8, 2020.

My license is to continue until January 14, 2021.

Can you activate as soon as possible?

The following comment has been received from Mari at renewal sales dept in Japan.

Their license "AR Vuforia Engine Consumer App-Enterprise" will be renewed until January 14, 2021.

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Licencing and purchasing

January 9, 2020 - 7:54am #2


I've been trying to contact customer support for weeks now, delaying the product day after day. I have sent multiple requests with questions:

If monthly payment is possible? If not, isn't the pricing very misleading?
Is it possible to receive a bill and pay it through the bank? Our number is simply not going through, even if it is verified by the bank.

I hope to hear from someone soon, thanks!!

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