License has been suspended,No Response!!

July 25, 2021 - 5:23am #1


Our license has been marked as suspended because of outdated credit card payment info, Firstly, its not overdue yet, only because the outdated credit card info and the vuforia auto-renew system tried a couple of times? Secondly, after we have updated credit card info, there is no useful response. Still black screen and suspended.Our app has stopped running for almost four days, now what?????

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Cannot purchase a new license

July 20, 2021 - 5:53pm #1

I'm unable to purchase a new Basic + Cloud license. I asked if a cancelled (but not deleted) license can be renewed, and Jacky Ding responded via email saying that I'll need to purchase a new one. Fine. I go to the Pricing page, click 'Buy', and click 'Confirm' in the pop-up that appears. A new tab opens and takes me back to the Pricing page.

I asked Jacky about it, and his response, to me saying the Pricing page was broken, was "Most of our customers purchase new licenses via our Pricing page".

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License Expired + Need Renewal

July 9, 2021 - 6:34am #1

Like many of you here, I am trying to get the license renewed for my application. It has been several days with no response and I've sent multiple e-mails to no avail.

Here is my most recent case number: 15968133. Here is my old case number: 15965342

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What is the type of license?

July 5, 2021 - 4:29am #1

I am planning to sell cups with marks on them.

The content will be an app created in Vuforia that will read the mark on the cup and display a message.

The app will be distributed free of charge.

My company will be a small company with about $200,000 in sales.

In this case, is there any problem with the license "Basic"?

Please reply.

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Trying to get a Pro License

May 27, 2021 - 6:53am #1


I've been trying to reach out for weeks because I want to get pricing for a Pro license but have not gotten any response. I used my gmail account and I thought maybe you don't respond to emails that are from common mail provider domains. 

Please reach out as this is bothersome and slowing down my business.

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I can use Classic licensed for AR BOOK

May 25, 2021 - 6:33am #1

Dear sir

I have question about : I have classic licensed, I can use it for my AR book. 

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Suspended license

May 20, 2021 - 8:42pm #1



My license were suspended due to that the payment didnt go through because  I didnt have enough credits on it. I have put money on card now I need support to recharge the credit card and recover the license. How long does it take it? I need to recover the license now. Who I need to contact?

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Combining two Databases from different Vuforia Accounts

May 16, 2021 - 1:49am #1


if two people work on the same unity project but both use different Vuforia accounts, therefore different Databases for Image Tracking: can both Databases be used at the same time in this one project?

(Since every project needs one licence to recognize the Image Targets which are saved in the Database).

I struggle to figure out how to add both Databases to the project or  to combine the licences - if that's even possible.

Thanks a lot in advance


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App renaming under Classic License?

May 13, 2021 - 3:55am #1

I have an old Classic License and have published my app on the app stores. I now wish to change the name of the app to better represent its function and help with marketing. My understanding is that as long as the app is essentially the same as the original, it is OK. Can anyone confirm such a name change is permitted?

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License app for personal use

March 25, 2021 - 2:32am #1



I'd like to make an AR experience for the front page of my thesis. Therefore, I need a vuforia license that allows me to create an app and put in the IOS app store. Which one would I need and how much would it cost to obtain a license for 1-2 months for personal use? I am not planning on commercialising anything, I'd just like to make a cool AR experience to make my thesis pop. I'm still a student. Could you help me out?

Kind regards,



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