Vuforia 4.0 licensing discussion

February 26, 2015 - 2:00pm #1

Thanks for all of your detailed feedback. We’re reading every post and we hear you. Stay tuned for updates.

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VAT validation server unavailable

January 8, 2021 - 2:45am #1


I've been trying to buy a basic license for the last few days, but am getting the message that the VAT validation server is unavailable (screenshot attached).

Any help with this would be massively appreciated!





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vuforia basic license limitations

December 27, 2020 - 1:11am #1

Is there any limitations in Vuforia basic license ?

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activate expired License

December 14, 2020 - 9:32am #1

Please help with urgent License activation, billing has been sorted out / resolved with PTC suppport case 15672732 (Anna Qian)


Details on license have been submitted in a separate ticket 15672536


thanks in advance, have clients and users on standby, very urgent





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Question about Basic License

December 13, 2020 - 1:19pm #1

Hi Vuforia,

I have plan to make a mobile app (Android and iOS) which will be using Unity + Vuforia.

I want to get Basic license, but I have any questions :

1. If I have 100 customer and each customer have 1 application, so I create 100 apk right? Is it means I must buy 100 licenses?

Or, I only buy 1 license (ex. 1 month) and for 1 month I can create unlimited apk?


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Buying License

December 8, 2020 - 7:21pm #1


I am trying to know the procedure to buy a educational license to publish my application. I've filled out so many forms but there was no reply. Can someone help me with the procedure please?

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License Canceled

December 6, 2020 - 9:57am #1


My License Key has been cancelled because a payment due with the bank. I already change the method of payment but the License Key manager wont let me do anything even if I want to buy a nre License It will just refresh the page. I already contacted the PTC but they just dont answer at all.


Is it possible to reenable the License Canceled or do I need to buy. new one and redeploy my app again wich will be a hole process and will require an update of version on my app in app store and google play store. 

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November 26, 2020 - 5:26pm #1

How do i check how many initialization have been done for my application? I have a Vuforia liscense, but i would like to know if

1) As a developer, is there a easy method to check the number of initilizations

2) If not, how do i know if its reaching my limit, and i do not want to exceed the monthly initializations.

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URGENT~ one month licence

November 25, 2020 - 3:54pm #1



I would like to buy a licence for one month.  This is a small project and it only runs for a week.  I don't have the budget to pay for a whole year.  Is it possible to buy a month.  I have contacted the help desk several times for weeks about this now and have not gotten a response.  I want to launch the project in two days now.  please will you let me purchase one month.  Is there a number I can phone to chat to someone?  I'm at a loss of how to speak to someone from vuforia about this.



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what a license adapt for me?

November 25, 2020 - 6:07am #1

- i'm using external USB Camera,

- i need to access Advanced camera API

- i only use image targets

- my app make not any revenue. but, i get pay for production.

- my app is installed just two device(might be changed in future).


what a license adapt for me?

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