Vuforia 4.0 licensing discussion

February 26, 2015 - 2:00pm #1

Thanks for all of your detailed feedback. We’re reading every post and we hear you. Stay tuned for updates.

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License Information

October 21, 2020 - 6:11am #1

Dear Support,

Our client has tried to  contact billing with several tickets without any reply from

(Case C15575931)

We have some questions regarding billing and how it is calculated for Cloud Recognition.

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Licence Renewal

September 15, 2020 - 7:57pm #1

Hi there,

We have been trying to contact someone to help us renew one of our licences (The AugMent) which has recently expired. But it has been more than a week and there is still no follow up! How can we reach the right person to renew it for us? Email doesn't seem to get through to anyone?

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Find API-Key

September 10, 2020 - 4:58am #1

Hi, I'm having a hard time getting an API-Key from our newly licensed VIP License.

We just got a VIP Vuforia Engine VIP License for our company, and I already performed the first steps (account activation with SON).

What I wanted to do next is getting an API-Key, which can be used for the Unity plugin. What I see is the Product + SON and SCN...

Can someone tell me where I can find the API-Key?

Thanks, Daniel

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Will my license key change when I move from Vuforia Basic + Cloud to Vuforia Pro?

September 7, 2020 - 12:14pm #1


Please tell me the license key, access key and secret key will change when I move from Vuforia Basic+Cloud to Vuforia Pro?

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Can I change the license key of my Cloud DataBase?

September 7, 2020 - 3:24am #1

Hi team.


We have an app that is using a develop license key to access cloud database , recently it's reaching the 1000 recos limit . 


We do have a paid basic + cloud key in our developer account , can you please let me know if I can replace the develop license key with our paid key?  If so how can I do it in target manager.  Also if the license key can be replaced , will the Database Server Access Keys change ?


Looking forward to your reply. 

Thanks in advance,

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License suspended, how to activate

September 2, 2020 - 3:23am #1

My cloud license is suspended how to activate

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Please Contact me

September 2, 2020 - 2:42am #1

Hello,  i'm using Vuforia Cloud.  And my license is suspended.  I need activate my  license,  i  charged  my credit  card. Please renew and activate my license  now.

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It is not easy for a new individual developer to afford a license

September 1, 2020 - 7:44am #1

Hello team,

I'm an new individual and independent developer who wants to be able to publish a little AR app to make progress in the AR app business.

In my circunstances it is not easy to afford a paid license.   Also, we are in a country with a very devaluated currency and economic crisis and paying a licence in usd is not an option.

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Purchase a PRO license

August 19, 2020 - 2:53am #1

Hello friends!

We used an incomplete version of the license, tested our application and are now ready to present it to the world.

We had a limit of 1000 views per month. Now this is not enough for us, and we want to buy the extended version.

We have written more than 6 letters of support, no one answers us, we do not know where else to write to continue working. The app is not working right now and we are very saddened. Please help us as soon as possible ... we really look forward to and hope only for you!

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