RESOLVED: Known issue with ATG and Matterport

December 7, 2020 - 7:58am #1


Creating datasets with ATG fails with an Matterport error: "Received an invalid response..." or "Unable to connect to Matterport portal..."

We are working with Matterport to address this issue as quickly as possible. 

Thank you for your understanding.

Vuforia Engine Support

Topic locked

Please respond to our WebAR Poll

August 31, 2020 - 11:03am #1

The Vuforia Engine team is interested in your response to the following poll question:


Are you interested in, or are using, WebAR that supports AR experiences in the browser? YES or NO?

Thanks in advance for your participation!

Log in or register to post comments

New to Area Targets? Check out our new how-to video!

August 19, 2020 - 12:22pm #1

Hello Vuforia developers!

Area Targets is our latest AR feature that enables you to track and augment areas and spaces. To help developers be successful with this feature our team produced a "How to Create Area Targets" video.

If you're new to Vuforia's Area Targets feature, please watch the step-by-step process and learn some useful tips for tracking and augmenting your spaces.

Good luck and thank you for your interest in Vuforia!

-Vuforia Engine Support

Topic locked

About trim mesh

January 7, 2021 - 10:45pm #1

Hi support team,

I have maked a area target file(*.unitypackage)with app and import to unity.

It's works, but the area target file has many useless mesh witch conceal AR models..

I also tried trim the *.glb, with bledner and export a new one, but seem new one can't  replace the origin one.

How to trim the area target's useless mesh part?

Thank you.


unity version 2019.4.13f1

vuforia version 9.6.4

blender 2.8

Log in or register to post comments

Area Target Generator can't not find the Matterport files.

December 16, 2020 - 1:29am #1

'' Download of Matterport(TM) Space "9KyeuWwKY2J" (MatterPak(TM) download): Matterport(TM) space with ID "9KyeuWwKY2J" does not exist, or you are not allowed to access it. ''


This problem bothered me for a week.

I'm not sure if that needs to pay for Matterport or it is free.

I looked at the Vuforia guide about Area Target Generator and followed the step.

Maybe I misunderstand somewhere.

Could somebody help?


Log in or register to post comments

Received an invalid response from the Matterport(TM) portal. Please run this tool again.

December 6, 2020 - 7:32pm #1

I am trying to generate the area target unity package for my matterport scan but unfortunately I ran into the following error.

Download of Matterport(TM) Space "iGJGhqC3LUR" (MatterPak(TM) download): Received an invalid response from the Matterport(TM) portal. Please run this tool again.

I've made sure that i entered the correct Token Secret and Token ID from the Matterport portal, as well as the my scanned space ID (11-digit ID).

Any idea what could have gone wrong here?

Log in or register to post comments

upload and download

November 26, 2020 - 4:09am #1

i have problems with download target for unity. When i try download target i see "No Active Targets There are no active targets selected for download. Please check the status of your targets and try again." And when i try to upload image, cylinder or cuboid i can't to make it (on another PC) and see error: Error occurred while trying to upload the target. Please try again later.



Can you help to me with this problems?

Log in or register to post comments

Occipital Structure Sensor, Matterport & Area Target Generation

November 15, 2020 - 6:57am #1


I own an Occipital Structure Sensor - which can be used to scan an environment and generate a 3D file.

I'd like to use this in the area target generator.

Is there any way of using this to create an area target?

Is it only Matterport/Phone/Tablet scans that are compatible? I can't access the desktop application without a Matterpoint account.

Is this feature the product of an exclusive partnership between Vuforia and Matterport?





Log in or register to post comments

an error occurred while trying

November 5, 2020 - 7:11am #1


I have the following message and it does not matter the target: An error occurred while trying to download the target.Please try again later.

Does anyone have a solution please

Log in or register to post comments

Multiple image targets for one object content

November 3, 2020 - 6:10am #1

In AR technology, how to have multiple image targets to render only one object? (not multiple targets for multiple objects or one target for multiple objects)


Log in or register to post comments