ARCore disabled on Samsung Galaxy S20 Ultra devices with Snapdragon chipsets

November 16, 2021 - 4:20am #1

Hey everyone,


Recent firmware updates to Samsung Galaxy S20 Ultra devices (with Snapdragon chipsets) have caused a regression in ARCore. These may manifest themselves as a black screen which is unrelated to the Vuforia Engine SDK.

Please see the following report for additional details:

Due to this regression, Vuforia Engine has disabled ARCore retroactively on the following device models:

Topic locked

RESOLVED: Known issue with 9.8.5 Area Target Generator using E57

May 6, 2021 - 2:50pm #1

Vuforia Area Target Generator 9.8.8 fixes an issue with the tool failing during processing very large scans from E57 input data.

Thank you for your interest in Vuforia!

The Vuforia Engine Team

Topic locked

RESOLVED: Known issue with 9.7.4 Area Targets in Unity

February 8, 2021 - 10:20am #1


The issue mentioned below has now been resolved with the release of Vuforia Unity Extension v9.7.5:

Please see our release notes for more details:

Thank you for your interest in Vuforia Engine!

Topic locked

RESOLVED: Known issue with ATG and Matterport

December 7, 2020 - 7:58am #1


Creating datasets with ATG fails with an Matterport error: "Received an invalid response..." or "Unable to connect to Matterport portal..."

We are working with Matterport to address this issue as quickly as possible. 

Thank you for your understanding.

Vuforia Engine Support

Topic locked

New to Area Targets? Check out our new how-to video!

August 19, 2020 - 12:22pm #1

Hello Vuforia developers!

Area Targets is our latest AR feature that enables you to track and augment areas and spaces. To help developers be successful with this feature our team produced a "How to Create Area Targets" video.

If you're new to Vuforia's Area Targets feature, please watch the step-by-step process and learn some useful tips for tracking and augmenting your spaces.

Good luck and thank you for your interest in Vuforia!

-Vuforia Engine Support

Topic locked

Vuforia Area Target Tracking Starus RELOCALIZING

Unity Editor
October 19, 2022 - 7:31pm #1


I develop an AR navigation [Unity + Vuforia Engine] in an areas that contain around 14 racks in total. Each racks have same structure. For each sides, got columns and rows that we have colored with random colors combination like Figure 1 (in img attached) to help AR recognize sides for a particular racks.

I’m facing Area Target tracking problem which Vuforia ObserverBehaviour -> TargetStatus frequently return RELOCALIZING ( tracking system is currently relocalizing) status if:

Topic locked


Unity Editor
September 21, 2022 - 2:26am #1
Topic solved

Hello Dear Community of vuforia,

We had some Rotation issue of our E57 file so we order it again from matterport it is now a ~7GB large file and if we import it we have the Error message : 

E57 processing: Reading of the E57 file failed. The path to the E57 file might be wrong or the file might be corrupted. Failure was: "E57 element path well formed but not defined (E57_ERROR_PATH_UNDEFINED)"


Topic locked

Area Target Interactions

Unity Editor
June 22, 2022 - 2:27pm #1

Hi everyone! I've created an Area Target by using the Area Target Generator software importing a Matterport Scan. Then, I created an application in Unity and everything seems to work fine. However, I'm trying to understand how to create interactions inside my Area Target in Unity.

Example: I've put a virtual object (obj file), a chair in my space and I would like to be able to click on this chair and change its color. I know how to create virutal buttons with image targets, but have no ideia how to deal with interactions in Area Targets.

Appreciate any help!


Topic locked


Unity Editor
June 21, 2022 - 3:41am #1
Topic solved

Hello to all,

After having read a lot of your advice and problem solving it's up to me to ask you for help.

Since version 10.7.2 I can't generate AREATARGET from ATG with an E57 from LEICA RTC360 and REGISTER 360. I have followed the whole process but it does not change anything.

Do you have a solution ? 


[ SUCCESS ] E57 shall contain one or more Data3D structures.

[ SUCCESS ] 'cartesianBounds' field in Data3D structure shall be defined.

[ SUCCESS ] 'colorLimits' field in Data3D structure shall be defined.

Topic locked

Can't read 3dt file in Area Target Generator 10.7.2

May 26, 2022 - 6:34pm #1

I made 3dt files using AT Creator  in iphone 13 pro

and sent them to my PC.


but area target generator showed Error message

when I call them.

"The 3DT File is not compatible with this version of the Area Target Generator! Please refer to the Vuforia Library for additional details."

I created files new and legacy, but all files showed this message

plz, tell me how solved it



os : windows 10

area target generator : 10.7.2


Topic locked