Technical support in China

Do you have technical support for the China region? We want to use Vuforia in our project, but don't know what to do.

Hi,

Unfortunately not, please let me know where are you stuck? or what do you want to find out?

Thank you.

Vuforia Engine Support

Generating abstract images for Vuforia

Looking for some guidance on creating some abstract images with random shapes and colors to be used with Vuforia.

Ideally, I would like to create an image with some random shapes such as squares, triangles, and any other shapes with distinct edges. Circles should be avoided as they have no edges or features that can be tracked as per Vuforia guidelines It would be great if it can be specified that the shapes have clear border outlines around them. And I would like to be able to fill the shapes with either random colors or color gradients of a few specified colors.

Essentially the goal is to have some images with random shapes and colors with no visible patterns to meet the recommendations for image targets from Vuforia as per this page. https://library.vuforia.com/content/vuforia-library/en/features/images/image-targets/best-practices-for-designing-and-developing-image-based-targets.html

Here is an example of an image I found. https://cece.uco.edu/idea/manuals/XR/AR/VuforiaAR/images/Marker-01.png

Its not an ideal image to what I am looking for as I would like the shapes to be a bit smaller so the overall image can be smaller.

I don't have much experience with image generation / manipulation in any programming language.

Anybody generated any images programmatically?

 

Hi,

I believe the easiest way would be to use python with the Pillow library to create images programmatically.

Thank you.

Vuforia Engine Support

Recognition accuracy

Hello everyone !

I want to know whether there are any indicators to measure the recognition accuracy of Vuforia's Model target and Image target? What level of accuracy can be achieved?

Thank you !

Hi,

For image targets we offer the image star ranking on the quality of the image Target, more info here:https://library.vuforia.com/articles/Solution/Optimizing-Target-Detection-and-Tracking-Stability.html.

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Where is the tutorials

It is very hard to figure out class structure and the system. There is no coding examples out there. Your explanation inside code is not adequate. they don not clarify anythink. 

 

Where is the tutorials.

 

thank you

Hi,

I will bring your feedback to PMs attention.

Could you please let me know at which documentation are you referring? and what are you trying to achieve? so I may help.guide you.

Thank you.

Vuforia Engine Support

augmentations shown even if not children of ImageTarget

Hi all,

I'm using Vuforia inside a Unity scene.

My scene contains a root node, under which there are two children added at runtime.

The first is a canvas prefab containing all the UI of the app.

The second is a prefab containing the ImageTarget.

At runtime I also add some augmentations, which I place on the ImageTarget by calculating the position dynamically.  I do not set these augmentations as children of ImageTarget, but magically they are rendered correctly and firmly anchored on the ImageTarget.

I checked ImageTarget children and augmentations parents at runtime with breakpoints in the code, and they are always 0 and null respectively.

Can someone explain me this strange behaviour?

Thank you

Fabio

Edit account info

Good afternoon! I want to change the information on my account. Namely name and username I filled out and submitted this form, but have not yet received a response.

https://developer.vuforia.com/support/contact/login

Where do I need to apply with this request?  

Hi,

You used the correct form to contact us for account issues.

I see some cases in the system and that you already been contacted by my colleagues.

Thank you.

Vuforia Engine Support

infotechedu2020

Fri, 05/22/2020 - 23:58

In reply to by mcotora

Sorry if I provide inconvenience
But I replied to the letter from the support service, but received nothing further.
Can you see Case 15400071
Thank you

Hi,

No worries, it seems that your reply didn't get attached in the case.

Could you please reply again? and let me know once done, so I can check if maybe there is an issue on our side.

Thank you.

Vuforia Engine Support

infotechedu2020

Sat, 05/30/2020 - 17:12

In reply to by mcotora

Hello!
I replied to this letter. Is there any solution?

mcotora

Tue, 06/02/2020 - 13:07

In reply to by infotechedu2020

Hi,

Unfortunately your replies are not attaching to the case. The team has raised a ticket with our IT and the issue is being investigated.

Thank you for your understanding.

Vuforia Engine Support

EDIT: Team has also processed your requested changes, please check.

Unity API - create a shake event

I know this might be a total noob question, but I'm using Unity and I want to have a reaction to one of the target models shaking.  For instance, I might want a character standing on top of the target model and when a user reaches out and shakes the target, the character tips over.  How do I create an event to recognize this?

Account deleted?

Hi there,

 

Not sure if this is the correct place to ask this question but after sending mails weeks ago without response (Case #15366817 and #15359115) i'm trying it here.

We've built and released 12 AR applications for iOS and Android that are being used for animating children's books.

Everything works great but as of a while ago our license got cancelled. When trying to login to fix this issue it seems our account (m.lommen@zwijsen.nl) has gotten deleted, though definitely not by ourselves.

My 2 questions are:

- What has been the reason of said account's termination?

- Is there a way to re-enable said account or get back the AR markers data? I've spent a lot of time getting these correct.

 

Best regards,

Merijn

Hi,

I can confirm that your account under: m.lommen@zwijsen.nl appears only to be "Suspended".

Unfortunately I am not aware of the reason and in order to get things moving, I've requested an update from my colleague handling case: 15366817.

Thank you.

mcotora

Mon, 04/27/2020 - 10:12

In reply to by mcotora

Hi,

Team confirmed that they reached out to you with the details.

Thank you.

Vuforia Engine Support

MerijnKersten

Sun, 05/17/2020 - 15:07

In reply to by mcotora

Hi mcotora,

 

Thanks for replying, good to know my account still exists. I am facing an issue though, the e-mail address i've been using for the account is not available anymore therefore i'm not getting the support messages.

Hi,

Unfortunately I am not able to assist, changes need to be done through support tickets.

Thank you.

Vuforia Engine Support

Attachment

Image detected twice by similar image targets in one database

Hi all, I'm a Vuforia newbie and I couldn't find any information on that:

I'd like to know how Vuforia behaves with multiple similar image targets in one database. I have one real target that I want to detect and multiple different images of it (about 10) in my database to improve detection.

I've tested it and noticed that it sometimes detects 2 or 3 at once and keeps tracking them. Other times it detects one and then won't detect any other (although it's the same setup). It seems like Vuforia does not use once "identified" areas of the video feed, for other detections, is that correct or can anyone explain how Vuforia behaves here? A link would be appreciated as well. Thanks!

Also I noticed Vuforia "remembers" previously detected but lost targets and detects them way faster if visible again.

Hi,

Vuforia does not support the ability to track multiple instances of the same Image Target. I am mentioning here, identical Image Targets.

SaPropper

Wed, 04/29/2020 - 10:51

Thanks for your response. My uploaded image targets are indeed different, i.e. I "randomized" the picture of the target I want to recognize, and I can see quite a big improvement in recognition.

Text Recognition

hello anyone help me,I want make tex recognition in vuforia, I know it is deprecated,

but how version unity include text recog vuforia old version?

Hi,

Please check our release notes under this link: https://library.vuforia.com/articles/Release_Notes/Vuforia-SDK-Release-Notes

We started removing Text Reco with 6.5.19. I would check below that statement the Unity versions that appear in the Release notes.

Thank you.

Hi,

Unfortunately not, in recent versions the feature has been deprecated and you will not be able to access it.

Thank you.

Vuforia Engine Support