Hello @JonBarrow,

The issue you reported will be resolved in our upcoming commercial release (9.X).

Thanks for all your patience, and for your interest in Vuforia.

-Vuforia Engine Support

Hello @JonBarrow,

Unfortunately, it looks like I spoke too soon. The fix specific to your issue had to be reverted due to unexpected impacts to adjacent features.

Current workaround suggestion is to first convert the model to FBX or GLTF (with Maya or even Blender) and then attempt to import into the Model Target Generator. Blender has a good Collada import function, and the GLTF 2.0 export from Blender also works well.

Apologies for the confusion.

Thanks,

Vuforia Engine Support

Hello @JonBarrow,

The team has finally resolved this issue with importing this file into the Model Target Generator. A fix will be coming in our upcoming Engine SDK release, expected before the end of the year.

Thank you for your patience, and apologies for the inconvenience.

-Vuforia Engine Support

Hello,

Unfortunately, no updates for this particular 3D model import issue - it looks like other Colada files are working.

We are trying to get a fix in for our next release, but reviewing the comments it seems there are additional dependencies that are blocking a resolution. Thus, it may not make it and will have to wait for our next commercial release.

Apologies for the inconvenience.

Thanks,

Vuforia Engine Support

Are there any updates to share?

Thank you!

Hello @JonBarrow,

I was able to recreate the issue using MTG 8.3.8 on Windows 10. I'll open a ticket for additional investigation and update this thread with any relevant findings.

Thanks,

Vuforia Engine Support

I'm receiving the same error (Windows 7 and MTG v8.3.8) when attempting to convert the model available here (I chose the colada download option). It's under 400,000 polygons and seems to meet the requirements.

Hello,

_IQ_ wrote:

"There was a problem converting your CAD Model..."



Windows 10. Model in OBJ and BFX. I tried many different models, none of them works. What is the problem?

• Which version of the Model Targets Generator?
• Which version of the Vuforia Engine SDK?
• Which version of the Unity Editor?

Also, if you can share your models we can attempt to replicate.

Thanks,

Vuforia Engine Support

"There was a problem converting your CAD Model..."



Windows 10. Model in OBJ and BFX. I tried many different models, none of them works. What is the problem?

Obviously the problem just happens on my mac -  windows 10 bootcamp version (64)

On the windows desktop pc everything works