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Scanning the tracker object is playing the video on iphone instead of the 3d polygon object in iOS

August 24, 2016 - 4:39am #1

Hope to see some help from Vuforia experts for the below errors am encountering. 

 

1.Scanning the tracker Image/object is giving an "X" like symbol/ pendulum like symbol displayed on a white background on top of target image - which should be the play symbol.

2. Clicking on the symbol on top of the white background and on top of the image target , is playing the video directly on the device /iPhone instead of the 3d polygon object/target Image.

Please see the attached pic ( for the white background am referring to)

Note: This is perfectly working on Android, and more over- am able to see the dots/like stars during the scan process in 5.3.0f version where as the latest version somehow is not bringing in the shining dots during the scanning process.

 

Appreciate your help.

Vic.

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Scanning the tracker object is playing the video on iphone instead of the 3d polygon object in iOS

September 8, 2016 - 6:32am #2

That shows that a video is loading.

 

I would wait a bit longer, then see if you can move away, then back to the tracker to see if it starts to play.

 

If it becomes the X marker (error). How many videos do you use? how long are they?

 

I have discovered that when the app becomes too big, the apple devices run into memory issues and it crashes the videos. Still trying to find a way around this, or load in the videos as they are getting found with the trackers.

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