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Scanning the tracker object is playing the video on iphone instead of the 3d polygon object in iOS

Hope to see some help from Vuforia experts for the below errors am encountering. 

 

1.Scanning the tracker Image/object is giving an "X" like symbol/ pendulum like symbol displayed on a white background on top of target image - which should be the play symbol.

2. Clicking on the symbol on top of the white background and on top of the image target , is playing the video directly on the device /iPhone instead of the 3d polygon object/target Image.

Please see the attached pic ( for the white background am referring to)

Note: This is perfectly working on Android, and more over- am able to see the dots/like stars during the scan process in 5.3.0f version where as the latest version somehow is not bringing in the shining dots during the scanning process.

 

Appreciate your help.

Vic.

IntermediaSolutions

Thu, 09/08/2016 - 13:32

That shows that a video is loading.

 

I would wait a bit longer, then see if you can move away, then back to the tracker to see if it starts to play.

 

If it becomes the X marker (error). How many videos do you use? how long are they?

 

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