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Upgrade failed

December 7, 2018 - 8:21am #1

Choosing Vuforia Configuration from Unity 2018.2.14f1

Prompted to Download Vuforia 7.5.26

After downloading and running the upgrade installer get a very informative error message just saying "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

Upgrade failed

March 25, 2019 - 4:06am #3

Hello.

 

I face the same issue for few months. I tried several times to upgrade to Vuforia 8 in Unity, but it keeps failing.

I follow the exact steps you mentioned but with no success. I cant' pass the Installation.

Please, we need help in this matter.

 

Upgrade failed

December 10, 2018 - 3:34pm #2

Hello,

To upgrade the version of Vuforia embedded in the Unity Editor, please follow these steps:

  1. Open the Unity Editor
  2. Select Window->Vuforia Configuration
    • If there is an error message about Vuforia not being enabled, please follow the instructions and restart this process
  3. If your version of Unity is eligible for a Vuforia update, you'll see a message and link to download the installer
  4. Download and extract installer executable from downloaded ZIP file
  5. Run the installer executeable
    • For Windows, select the folder that corresponds to the installed version of the Unity Editor that is eligible for the Vuforia update. Ex: C:\Program Files\Unity_2018.1.4f1
    • For Mac, select the drive
      • Note that for Mac, the installer executable will default to /Applications/Unity. This is a limitation of the Unity installer scripts. If you have multiple Unity application directories in this path, rename the target Editor version temporarily to /Applications/Unity to complete the installation
  6. Restart the same version of the Unity Editor in Step #1
  7. Verify the update in the Unity Editor via Window->Vuforia Configuration

If you have any previously installed Vuforia samples, you'll also want to download the updated versions of those from the Asset Store.

Thanks,

Vuforia Engine Support

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