Account Management

Account Management

Can I change the email address associated with my account?

Yes, send a request via the support form to change the email address associated with your account.

How many users (email addresses) can my account have?

Each developer account can have 1 email address associated per account.
You may add a separate email as your billing contact and for receiving account and license key-related notifications to a different email address.

Can I have multiple payment methods for my account?

Each account can have only one payment method.

What data does Vuforia keep when I use its services?

Please refer to Statistics and Vuforia Engine Security for an overview of the types of data that Vuforia stores.

Billing

What payment methods are available?

Pay with a credit card for the Cloud Add-on. We accept Visa, Master Card, American Express, and Discover. Contact PTC to purchase other products and offerings including the Premium Plan and Cloud Plus Add-on.

Where can I see my Cloud Add-on invoices?

Your invoices are available in your Account details. See here on how to find your Billing Statements.

Only the Cloud Add-on is listed in your Vuforia account’s invoice list. The invoice has two items:

  1. A monthly charge – The monthly fee for a Cloud Add-on.
  2. An overage charge – Charges associated with recos that are in excess of what is included in a monthly plan are called overage charges.

An Example:
If your app is using a Cloud add-on (with limit to 10,000) and your app has 10,500 recos in a month, then the invoice will show the following two charges:

Monthly Fee – Cloud = $99

Overage Charges for 500 recos @$0.01/reco = $5.00

When will I get an invoice?

At the beginning of each month, you will be billed for the prior month’s monthly service fee along with any applicable overage fees.

How much do I pay if I am using a Cloud Add-On and deploy my app during the month?

In the first month, the Cloud add-on’s monthly fee will be pro-rated from the day the license key was generated.

What happens if my credit card is declined?

If we are unable to collect payment on your credit card, we will send you a notification asking you to update your credit card information or ensure funds are available for payment. If we are unable to collect payment on time, your license key may be suspended and/or canceled.

How do I change my billing information?

You can change your billing information under Payment Method that is available in your Account page.

  1. Select Payment Method.
  2. Click edit next to the Credit Card or Billing Address sections.
  3. Edit the fields you wish to change and click Save.

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